Learn more about Utility Billing Hub

Simplify the complexity of utility billing processes and provide your customers a seamless experience. Download this info sheet to learn more about Utility Billing Hub and take this information with you.

Utility Billing Hub
Learn how to simplify the complexity of utility billing - download this info sheet for details
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Utility Billing Software to Simplify Billing and Customer Service

Streamline your daily workflows with this cloud-based utility billing software solution. This user-friendly, integrated software delivers more efficiency and accuracy to your utility operations and peace of mind for your customers.

UB Hub Intro Video

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Accounts

Streamline Utility Account Management

Easily manage customer accounts, access critical details, and provide efficient customer service in one centralized place. Quickly search and view comprehensive customer information to answer questions and streamline billing.

• Landlord Management
• Service Requests
• Special Considerations
• Deposit Management

Billing

Generate Bills with Ease

With a simple 5-step billing process, generate your bills with precision and efficiency. Flag certain readings to identify accounts for review, ensuring accurate invoicing and reducing billing errors.

• Budget Billing
• Statement Billing
• Penalties & Shutoffs
• Easy Payment Entry

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Meter Data Management

Seamlessly Manage Your Meter Data

Optimize meter data with support for multiple Meter Interface Vendors and meter types. Streamline your meter uploads with a simple step-by-step process, ensuring accurate billing and better understanding of utility usage.

• Works with Meter Vendors
• Offers Various Meter Types

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Reporting

Gain Valuable Insights with Comprehensive Reporting

Access in-depth and customized reporting at your fingertips, empowering your government to make data-driven decisions based on accurate and up-to-date information. Identify areas of improvement and make progress towards your goals.

• Pre-Built Reports
• Custom Report Builder

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Settings

Configure Your Billing to Meet Your Needs

Utility Billing Hub puts you in control with configurable and flexible settings to suit the unique needs of your government. Easily customize your settings to ensure the software adapts to your needs now and in the future.

Customize:

• Invoices
• Rate Tables
• Tax Tables
• And More

See Utility Billing Hub in Action

City of Lennox SD - UB Hub Case Study

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I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.

Denise Hanson

Finance Officer

City Of Lennox, South Dakota

Integrations

Seamlessly Connect Your Billing To Other Areas of Government

• Online Payments: Integrate with FrontDesk for citizen engagement so customers can view utility usage, receive electronic notifications, request account changes, and online payments that update Utility Billing Hub in real-time.
• Finances: With Finance Hub, all billing and utility payments update your accounting in real-time, saving you time and reducing the need for manual data entry.
• Work Orders: Increase efficiency by generating work orders automatically from service requests with Operations Hub, and store all meter and service locations required for billing in an asset repository.

See how you can seamlessly manage all these areas of government with a fully-integrated solution.

Support

With a 99.7% client support satisfaction score, our team is here to answer your calls and resolve issues right the first time.

Resources

Access educational and training resources to stay current on software updates and best practices.

Frequently Asked Questions

Can your software help manage Landlords?

Absolutely! When you indicate the Bill Payer on an account is a Tenant, that Property Owner is automatically added to your list of Landlords.

Can Utility Billing Hub work with the meter reading software we use?

We have interfaced to all of the most common Meter Reading solutions including those from Sensus, Neptune, Badger, Itron, and others.

Is it easy to penalize accounts that are past due?

You can create as many penalty tables as you need that apply at the account or service level with incredible flexibility.

Can Utility Billing Hub notify for penalties to utility accounts?

The type of Notice you configure will determine the event that triggers the notice to be sent.

How does Utility Billing Hub handle shutting off accounts that don’t pay their bill?

You can configure settings to determine how Utility Billing Hub will treat Utility Accounts that are shutoff.