## A modern, convenient relationship between citizen and government ## Improve customer service and engagement with a user-friendly portal that enables your citizens to interact with your government online. ## Learn more about FrontDesk Improve customer service and enable your citizens to interact with your government online. Download this info sheet to learn more about FrontDesk and take this information with you. **Learn more about FrontDesk** Download this info sheet to learn more about FrontDesk citizen engagement and take this information with you. [Get my info sheet](https://www.gworks.com/products/frontdesk#) # Online Payments ## Offer a Simple Online Payments Experience With FrontDesk, your citizens can conveniently make payments online for various government-related bills, saving time and effort. Reduce phone calls and walk-in traffic by allowing citizens to make payments at any time on any device. - [**Autopay**](https://www.gworks.com/resource/frontdesk-onlinepayments) - [**Electronic Billing**](https://www.gworks.com/resource/frontdesk-onlinepayments) - [**Payment Notifications**](https://www.gworks.com/resource/frontdesk-onlinepayments) - [**One-Time Guest Payments**](https://www.gworks.com/frontdesk-features/guest-payments) # Public Information ## Keep Your Public Informed Keep citizens well-informed by providing the latest news, announcements, and updates, ensuring that citizens have access to accurate and up-to-date information. - [**Agendas & Minutes**](https://www.gworks.com/resource/frontdesk-agendas-and-minutes-builder) - [**Public Notices**](https://www.gworks.com/contact) - [**FAQs**](https://www.gworks.com/contact) # Citizen Engagement ## Engage with Your Community Establishes effective communication channels with citizens, creating a sense of collaboration and resulting in more effective governance. - [**Email & Text Notifications**](https://www.gworks.com/contact) - [**311 Citizen Requests**](https://www.gworks.com/resource/frontdesk-citizen-requests) - [**Website Builder**](https://www.gworks.com/frontdesk-features/website-builder) # Administration ## Improve Administrative Efficiency Automate daily workflows by streamlining manual, time-consuming processes, allowing you to save time and improve customer service. - [**Online Forms**](https://www.gworks.com/resource/frontdesk-forms) - [**Citizen Management**](https://www.gworks.com/contact) - [**Reports & Dashboards**](https://www.gworks.com/contact) # Utilities ## Optimize Utility Management Automate daily workflows by streamlining manual, time-consuming processes, allowing you to save time and improve customer service. - [**Self-Service Options**](https://www.gworks.com/contact) - [**Online Access to Service Usage**](https://www.gworks.com/contact) - [**Account Management**](https://www.gworks.com/contact) # Integrations ## Seamlessly Connect To Other Areas of Government - Utility Billing: Integrate with [Utility Billing Hub](https://www.gworks.com/products/utility-billing-hub) so all invoices generated in utility billing are automatically sent to citizens signed up for FrontDesk, and offer the option for utility bills to be viewed and paid online. - Finances: With [Finance Hub](https://www.gworks.com/products/finance-hub), online payments made via FrontDesk update the appropriate accounts in your General Ledger, saving you time and automating your payment entry. - Work Orders: Integrate with [Operations Hub](https://www.gworks.com/products/ops-hub) so 311 Citizen Requests submitted via FrontDesk will create work orders automatically, streamlining the connection with staff out in the field. # Training Learn core tasks through over 30 self-paced courses, including videos, tutorials, interactive overviews, and practice tasks to guide you through. # Support With a 99.7% client support satisfaction score, our team is here to answer your calls and resolve issues right the first time. # Resources Access educational and training resources to stay current on software updates and best practices. # Real-life Success Stories from Governments Like You Parker, SD > FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk! > > Adam Jans > Finance Officer > City of Parker, South Dakota Walters, OK > FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community. > > Ashley Williams > Utility Billing Clerk > City of Walters, Oklahoma Everly, IA > FrontDesk has made a noticeable impact on us. We are a small city with one full-time office person. FrontDesk has saved us time, cut down on printing costs, and simplified our interactions with residents. We would highly recommend FrontDesk! > > Kristi Fliss > City Clerk > City of Everly, Iowa # Pricing ## Basic Starts at 100 Public Users - SMS Texts per public User: 2/yr - Emails per public user: 24/yr - Data Storage per public user: 30MB - Unlimited Agency Users - Utilities Online Payments - Utilities Usage Tracker - Utilities Service Request Management - Public User Management - SMS text with Dedicated Local Number - Email Communication - Dashboards - Reports - File Upload - Mobile-Friendly - Integration with SimpleCity Receipt Management Module - Integration with Utility Billing Hub - *Forms, Agendas & Minutes, and Notices are Optional Add-Ons ## Most Popular ## Standard Starts at 100 Public Users - SMS Texts per public User: 5/yr - Emails per public user: 60/yr - Data Storage per public user: 60MB - **Basic Plan Highlights PLUS:** - Forms Online Payments - Forms Management - Agenda & Minutes Builder - Public Notices Builder - FAQ Builder ## Add-on Options ### Citizen Requests Billed per Public User - Queue Management - Mobile-Friendly Map & Address Locator - File Upload - Integration with Operations Hub ### Website Builder - Website Template - Website Editor - Mobile-Friendly - gWorks Subdomain - Custom Domain Mapping # Ready to get started? Talk with our team today Experience the convenience and ease of FrontDesk. Contact us today to learn more or request a demo.