A modern, convenient relationship between citizen and government

Improve customer service and engagement with a user-friendly portal that enables your citizens to interact with your government online.

Learn more about FrontDesk

Improve customer service and enable your citizens to interact with your government online. Download this info sheet to learn more about FrontDesk and take this information with you.

Learn more about FrontDesk
Download this info sheet to learn more about FrontDesk citizen engagement and take this information with you.
Get my info sheet

Online Payments

Offer a Simple Online Payments Experience

With FrontDesk, your citizens can conveniently make payments online for various government-related bills, saving time and effort. Reduce phone calls and walk-in traffic by allowing citizens to make payments at any time on any device.

Public Information

Keep Your Public Informed

Keep citizens well-informed by providing the latest news, announcements, and updates, ensuring that citizens have access to accurate and up-to-date information.

Citizen Engagement

Engage with Your Community

Establishes effective communication channels with citizens, creating a sense of collaboration and resulting in more effective governance.

Administration

Improve Administrative Efficiency

Automate daily workflows by streamlining manual, time-consuming processes, allowing you to save time and improve customer service.

Utilities

Optimize Utility Management

Automate daily workflows by streamlining manual, time-consuming processes, allowing you to save time and improve customer service.

Integrations

Seamlessly Connect To Other Areas of Government

Utility Billing: Integrate with Utility Billing Hub so all invoices generated in utility billing are automatically sent to citizens signed up for FrontDesk, and offer the option for utility bills to be viewed and paid online.
Finances: With Finance Hub, online payments made via FrontDesk update the appropriate accounts in your General Ledger, saving you time and automating your payment entry.
Work Orders: Integrate with Operations Hub so 311 Citizen Requests submitted via FrontDesk will create work orders automatically, streamlining the connection with staff out in the field.

Training

Learn core tasks through over 30 self-paced courses, including videos, tutorials, interactive overviews, and practice tasks to guide you through.

Support

With a 99.7% client support satisfaction score, our team is here to answer your calls and resolve issues right the first time.

Resources

Access educational and training resources to stay current on software updates and best practices.

Real-life Success Stories from Governments Like You

Parker, SD

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Adam Jans
Finance Officer
City of Parker, South Dakota

Walters, OK

FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community.

Ashley Williams
Utility Billing Clerk
City of Walters, Oklahoma

Everly, IA

FrontDesk has made a noticeable impact on us. We are a small city with one full-time office person. FrontDesk has saved us time, cut down on printing costs, and simplified our interactions with residents. We would highly recommend FrontDesk!

Kristi Fliss
City Clerk
City of Everly, Iowa

Pricing

Basic

Starts at 100 Public Users

SMS Texts per public User: 2/yr
Emails per public user: 24/yr
Data Storage per public user: 30MB
Unlimited Agency Users
Utilities Online Payments
Utilities Usage Tracker
Utilities Service Request Management
Public User Management
SMS text with Dedicated Local Number
Email Communication
Dashboards
Reports
File Upload
Mobile-Friendly
Integration with SimpleCity Receipt Management Module
Integration with Utility Billing Hub
*Forms, Agendas & Minutes, and Notices are Optional Add-Ons

Standard